Delivery of Goods
We aim to deliver Your order within 3-5 working days following dispatch, however this is not guaranteed. We will endeavour to dispatch orders of in-stock products within 48hrs of receipt of the order. Orders may take longer because some items are not normally held in stock and have to be ordered from overseas - this will be made clear at the time of placing your order but we will not be responsible if an item that is marked as "in stock" is subsequently found to be out of stock. Please always allow 28 days for delivery.
Regrettably, in some instances the items that You have ordered may have become unavailable and We reserve the right to cancel Your order. You will always be contacted in such circumstances and given a full refund or offered an alternative product.
Packages are normally sent using Recorded Delivery and may require a signature on receipt (lower-value International parcels usually will not require You to sign for their receipt but are covered against loss or damage). You shall become wholly responsible for the goods once they have been accepted.
If You are out, the postal worker should normally leave a card to inform You that they tried to deliver Your parcel. Should You fail to collect an item that is being held for You at Your local Royal Mail depot, it will normally be returned to Us. We shall return it to You again - should additional postage costs be charged for this, You shall be responsible for paying for them on receipt.